Returns & Exchange Policy – Nama’s

At Nama’s, we want you to love what you buy. If for any reason you are not fully satisfied, please review our returns and exchange guidelines below:

Eligibility

• Products can be returned or exchanged within 5 days of delivery.

• Items must be unused, unwashed, and in their original packaging with tags intact.

• Certain items (such as sale products or customized orders) may not be eligible for return.

Process

• To initiate a return or exchange, please contact us via care@namas.in or WhatsApp at +91 7300099421 with your order details.

• Once approved, you will receive instructions for returning the product.

• Please ensure the package is securely packed to avoid damage during transit.

Refunds

• Refunds for prepaid orders will be processed to the original payment method within 7–10 business days after we receive and inspect the returned item.

• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.

Exchanges

• If you wish to exchange an item for a different size or product, we will dispatch the replacement once the returned item is received and verified.

Important Note

• Return shipping costs are borne by the customer unless the product delivered was defective or incorrect.

• Nama’s reserves the right to decline returns that do not meet the above conditions.